Kabam keeps getting more and more in trouble

They announcend improvemt. Better helpdesk, more staff etc.

This however are comments from reality. Nothing changed. Its getting worse. Pretty worse to. Hackers paradise scams. Read the awfull comments. Nothing changed. We heard it got worse.

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These following posts were made to the thread:
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1945985#post1945985
Posted by: xxxx
On: 10-26-2014 12:15 PM

—Quote (Originally by Kabam Dredge Pariah)—
This thread is dedicated to discussion and suggestions regarding the major changes occurring with Kabam Customer Support.
—End Quote—
Sorry, you guys can hire all the customer support you want. I’m remaining skeptical.
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946069#post1946069
Posted by: xxxx
On: 10-26-2014 01:52 PM

New 3D maps,

Great but with extreme lag involved. I did before update sent food to troop city and on everage lost 2 mil. Now with this update on 2 occasions I lost over 60 mil food rss. On one, lost 35 mil food and other lost 25 mil food and this has been caused by new updates and the lag it has created. The only suggestion I would put forward is to recduce the amount of food troops eat.

Crest
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customet service
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946134#post1946134
Posted by: xxxx
On: 10-26-2014 02:34 PM

again we get the “improved customer service”   omg  how many times have you sent this.   No one believes anything you say. Sorry to say it’s TOO late 
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your “customer first intiiative sounded good, but you are failing miserably
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946177#post1946177
Posted by: xxx
On: 10-26-2014 02:59 PM

—Quote (Originally by Kabam Dredge Pariah)—
This thread is dedicated to discussion and suggestions regarding the major changes occurring with Kabam Customer Support.
—End Quote—
it sounded great, and was good for public relations, but so far, your customer support continues to be absolutely horrible. you close tickets without responding, except to say…”we can’t find a problem so closing your ticket.” The hero’s un-assigning and/or un-armoring during combat is one example. your claim of being out of gold is simply not true. And way too many people are complaining of the exact same issue for the issue to not exist. Many of us have lost multiple troops to this glitch you say does not exist.

Because your customer service is so bad, I will not spend any more money on this game. I will not recommend KABAM or any of its products to any of my friends and family. I will not purchase any KABAM product for any game console, phone or computer. There are too many other game makers out there that listen to and respond to customers.

I will continue to play tis game because of friends I have made. when your next glitch causes me to zero, then I will be completely done with you.
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946241#post1946241
Posted by: xxxx
On: 10-26-2014 03:41 PM

Ok. So there has been a little but of progress with kabam. But it’s almost too little too late. I’ve been fighting with the csr’s about a few issues. Needless to say, 20min after I received a mail telling me that I’m sht outta luck, there’s an in game mail about how the customers are #1. Seriously??? So I’ve reopened and explained my case for the 10th time(literally). I for one will be leaving the game for good if my tickets aren’t fixed with no questions asked. It’s been almost 3yrs of the same garbage. If u want to keep a Lon time paying customer, fix my issues immediately!!! And maybe throw me a lil xtra for all my time and hassle trying to get these issues solved. I’ve watched countless people  with the same issues get compensation, yet u continue to tell me to goto hell even though I give U proof of your mistakes. Like u told the last csr, if it’s not sorted quickly and suitably I will quint the game. Enough is enough. ACTIONS SPEAK LOUDER THAN WORDS!!!
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946365#post1946365
Posted by: xxxxxx
On: 10-26-2014 04:30 PM

Haha haha Kabams’ improvements to customer service are do less as there is not one reply from a kabam support member to this thread.  too funny
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946370#post1946370
Posted by: xxxxx
On: 10-26-2014 04:32 PM

oh and to all of you making suggestions on gameplay… wrong thread read what the thread is before you post. you just prove how stupid the consumer base really is when we as the gamers can’t even reply to the right threads.
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200 server prizes this season sent to wrong server
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946431#post1946431
Posted by: xxx
On: 10-26-2014 05:14 PM

Hi u sent my prizes to 57 when I advised I wanted all prizes to 158 where I am regent and have been playing most , I have sent various tickets over last few years I have never had a meaningful reply to any of them . I stopped playing 57 when I was hacked opened and lost all my might , and renamed myself cheated ,  I think over time I have lost hundreds millions to lost glitches and hacks . Sent pics , any you always send an automated response which is meaningless
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946502#post1946502
Posted by: xxxxx
On: 10-26-2014 05:49 PM

103 needs a cleaning furies out alt alliance all they do is try to ruin the fun. Answer tickets
1) equalitie I wait 2 months on bought  items. You close ALL tickets!!! Why do others get double what WE paid for.
2) fix glitched
3) remove the “hackers”
4) the support dit NOT change at all you close ticktes without reasing!
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946524#post1946524
Posted by: xxxx
On: 10-26-2014 06:05 PM

Way to show your improvement. I have 2 tickets over 3 days now. This is a joke. Nothing has changed
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So so
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946533#post1946533
Posted by: xxxxx
On: 10-26-2014 06:10 PM

It all depends now on if you stick to your word and treat players as equal no matter if noobs, spenders, non spenders etc etc.
And also we need better compensation for our troubles if we have list 50 million t5 troops then we want 50 million t5 troops replacing please and possibly a goodwill gesture to show you care.
If this happens then I will continue playing and start spending again maybe but this also needs to happen across kabams range of mobile games like DOA heirs of the dragon etc not jyst hobbit.

Ok that’s my say now given i do you take notice!!!!

DarkDestroyer of Sarumon 4
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Alliance shop
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946542#post1946542
Posted by: xxx
On: 10-26-2014 06:16 PM

I would like to see the alliance shop refresh twice a day.  Our alliance is so big I have not been able to buy train with Gandolf in over a month due to world time variations.  I am in such a different time zone then hobbit and I would like them to honor and respect my time to be awake and my time to sleep.  I would love to see a refresh when I wake up in the morning or stock it with enough for everyone to get what they need! ! I do daily donations I should be able to buy what I need in the alliance store.  Thank you for listening.
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Yay
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946773#post1946773
Posted by: xxxxx
On: 10-26-2014 08:25 PM

—Quote (Originally by Novalak)—
Firstly great mail to the community, its good to see you sent the mail in game instead of just on the forum, as i think only about 10-20% people actually check the forums

Over all sounds promising, especially the customer support. I can tell you first hand we have had many people leave our alliance, quitting the game because of a bad taste in the mouth about support
The ones who hung around, laugh when you suggest putting in a support case. As a heavy user of KoM, i have seen an improvement in support turn around

Again, I think the replying in the forums by employees is improving as well. Obviously everyone wants every post replied to (which is impossible), however i think you have done enough to warrant a well done

I think where the game lacks is the disconnect in what players want to see in the game. Many players have played similar games etc and I personally like KoM more however there is some features or game concepts you can learn from these other games and incorporate (in your own way) into KoM

Asking senior players (paid and none paid – to get a balance) is what ive suggested for a long time, I think a BETA program is a good way of going about that. I use to be part of a BETA program years ago and people would get rewarded for finding bugs and giving feedback. Picking a BETA team will be hard by if picked right, will benefit the game and retention rate a great deal

The biggest requested feature in the last year has been server merges. This was indicated in February that its on the cards, then fell flat – this has been handled REALLY badly. I dont want to go on about other games and how they do it, because KoM is its own game and the reason why we love it, however in GoW you can leap from world (server) to world at any point in time. This might be a “too hard basket” to implement, however being able to merge servers as the customer base dies is a necessity in keeping up competition and retention

That is all
—End Quote—
Please add some ttrip chests as a reward for daily login rears even if it’s for logging in for a whole month I don’t mind but the rewards we get currently aren’t great to be honest, they are good but not enough I like troops as commitment rewards. Thanks
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946780#post1946780
Posted by: xxxxx
On: 10-26-2014 08:30 PM

Please give us troop chests as log in rewards and add commas into the might counter by our player xp I have 39,836,627 but it’s shown as 39836627 so it’s difficult to establish how many troops I have.
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Help me help you
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946816#post1946816
Posted by: xxxxx
On: 10-26-2014 08:57 PM

Dear Kabam: For your sake I hope you are true to your words and you will live up to your promises. I don’t want to be angry at you or disappointed in you. I want to enjoy being a Kabam customer. I want to enjoy spending money on a game that I enjoy playing. I want you to succeed. Being successful requires making your customers happy. All of them. All the time, Every time. Remember, the customer is always right.

I would really like to see you integrate help and customer support into the game itself.  As other players have mentioned, not everyone goes to the forums. I am one of those who does not like having to leave the game and wade through a sea of message boards trying to find an answer or to send in a ticket.

I also want to be able to give items to other players, not just trade them back to you via sage tower or sell them for gold. I want to be able to give anything I have to any player I choose.

Thanks and good luck,

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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946869#post1946869
Posted by: xxxx
On: 10-26-2014 09:31 PM

“We are listening to our customers” part 2. See who’s stupid enough to fall for this again.
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1946936#post1946936
Posted by: xxxxc
On: 10-26-2014 10:18 PM

Well, all I can say is I hope kabam sticks to their word. My “no mith september and October” have been entirely relaxing not feeling disappointed in regards to purchases  haha. Kabam, you make one of the most popular games in app gaming. Cellular games are still on the uprise. Do right by your players and they’ll do right by you (yes spend money) and recruit more!
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1947024#post1947024
Posted by: xxxxx
On: 10-26-2014 11:04 PM

How about comps that arn’t biased to US timezones
gettin annoyed wakin up to the last hour of might comps…
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Not just fluff.
http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1947054#post1947054
Posted by: xxxxx
On: 10-26-2014 11:22 PM

Hope it is not just fluff. I am still getting kicked off every time I try and switch activities in game. Please see why, It is very annoying.

Thanks,
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1947274#post1947274
Posted by: xxxx
On: 10-27-2014 01:35 AM

—Quote (Originally by Kabam Dredge Pariah)—
This thread is dedicated to discussion and suggestions regarding the major changes occurring with Kabam Customer Support.
—End Quote—
It would be nice to see kabam improve but I am not going to hold my breath they are just mostly money hungry these days sad!
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1947323#post1947323
Posted by: xxxx
On: 10-27-2014 02:05 AM

Its one thing to say you sre listening to customers, but a comoletely different thing to actually listen amd own up to your mistakes….  If you fsck up and take someones picks….  And screw up…  U dont fix the matter by giving then a few hourglasses….  Especially when i asked for the picks back…  yi…  U are still the same old kabam…  Your only answer to any problem is lemme give you some hourglasses…  You still dont listen….
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http://community.kabam.com/forums/showthread.php?375151-Official-Kabam-Customer-First-Initiative-Thread&p=1947326#post1947326
Posted by: xxxx
On: 10-27-2014 02:07 AM

—Quote (Originally by Kabam Dredge Pariah)—
Thanks for taking the time to write in and let us know how you feel about the new initiative.

We are certainly trying to improve every day even if that is a long road to walk. Look forward to all the changes to come!
—End Quote—
I just want you to acknowledge a problem.  It seams you are just blowing us off.